How we work
The terms and conditions below govern how we operate.
In agreeing to work with us, you agree to the terms and conditions below.
1. You own your finished content
When we produce work for your business, it becomes yours to use for the required single purpose i.e. social media post or website video or ad campaign. However, if you would like to use it elsewhere eg; flyers, billboards, your own videos, please check with us first, as there could be some restrictions on usage of stock imagery or restrictions from people used as talent in certain photos or videos. It’s likely that additional charges will apply for multi-use content.
2. Video raw footage and design source files
When we produce content, we produce it for the single use requested and we charge for this accordingly. We do not share the raw footage or design files unless requested and quoted for in advance. If you do request these, then additional charges may apply and will be quoted in advance of sharing so there are no surprises.
We understand that some of the business information you share with us is confidential in nature. We’ll treat all information as commercially sensitive.
4. Your privacy
We’ll keep any login details and other information to ourselves. We’ll keep your information private, and we won’t use it for any purpose other than dealing with you.
5. Our work
Some of the success of our work is determined by third parties like LinkedIn, Twitter and Facebook. We’ll do our best to make sure the algorithms love your posts – but we want you to know we don’t have any special powers over third party organisations like these.
6. Your email subscribers
Like you, we don’t like spam. If you provide us with your database of email contacts, or if you upload this to one of the social networks to match an audience, we’ll assume each recipient has opted-in and agreed to hear from your business. We prefer not to handle these lists however and will always encourage you to do the upload with hour help.
7. We’ll keep things moving
We understand you’re busy. Which is why we like to keep the content approval process as simple as possible. We will give you plenty of notice of anything scheduled to appear on your social media channels. In return, we ask that you provide us with feedback in a timely manner, to enable us to make any changes required. If we don’t hear from you, we’ll assume you’re happy and we will go ahead and post your content.
8. ‘Rushed’ content fee
Good work is never rushed. To ensure we do our best work for you, we require a minimum 24 hour notice period for content creation. Our ‘rushed content’ fee, for faster content creation will include a $250 rush fee. However, in cases of genuine urgency, we will, of course, do our very best to act quicker.
9. Not everyone is likeable
The world wide web is a big place, and not everyone is nice. We’ll keep an eye out and inform you of any negative or concerning comments we see on your social media channels, but you need to know we don’t watch it 24 hours a day, 7 days a week.
10. No contracts – retainer clients
Ultimately, we want you to always be happy with our work. So all we ask is for 30 days’ notice if you wish to end our relationship. If you want us to stop work instantly for any reason, we will still need to invoice for the next 30 days.
11. Cancellation of project work
If you cancel a one-off project that we have already started on, then the minimum applicable charge will be the 50% invoiced in advance.
If we are over 50% of the way through the project, then our time will be charged accordingly for work completed.
Your time is precious, and so is ours. This respect goes both ways. We understand that things don’t always go to plan, but no one likes to be stood up. If you are unable to attend a meeting, we ask that you give us at least 2 hours’ notice. If you stand us up we reserve the right to charge you a $200 fee for our time. Likewise, if we stand you up, we will deduct $200 from your invoice.
13. Our Invoices
For one-off campaigns and video work, we invoice 50% due at our project start meeting, with the final 50% due on the 20th of the following month.
For website work, we invoice 50% in advance, a 40% progress payment when we believe the website is finished and ready to go live and the final 10% when the website actually goes live. We reserve the right not to publish a website if the 40% progress payment is overdue.
For our recurring and retainer based work, we invoice on the 1st of each month, for the work being completed during that month. Our invoices are payable 20th of the month, by which time two-thirds of the work is complete.
For charge up work based on an hourly rate, we invoice on the last day of the month, with payment due 20th of the following month. If the above sounds complex, don’t worry – simply refer to your invoice due date, or contact us if you have a query.
14. Online advertising
For online advertising such as Facebook, Google or LinkedIn ads, we prefer to have those companies charge your company credit card directly. Should you require we invoice you for the advertising cost instead, then we’ll incur the cost on our credit card, and add a 10% administration fee to the advertising spend to cover our time. Our minimum fee is $100+gst per month or campaign.
15. Annual CPI Price Increases
Prices can change. If you request a completely different service then we will quote in advance for your approval – no surprises. Our own costs go up and to address this we will implement an annual increase in line with inflation. We will base this on the New Zealand CPI rate and you will be given minimum 30 days notice of an intended inflation adjustment.
16. Problem Solving
If you’re unhappy for any reason, we’d like to be the first to know. In the unlikely event we can’t resolve things, our limitation of liability is restricted to the previous 3 months of activity.
17. Getting In Touch
If you need us, we’ll be here. We will return your calls and emails within 1 business day.
18. Sharing Success Stories
We might occasionally want to mention you as one of our valued clients and provide both you and us a bit of extra publicity. If you prefer that we keep hush and don’t mention you as a client, please let us know when you start using our services or as soon as this changes.
19. Your Feedback
We care about your experience with us, and we’d like to know if there’s room to improve. If you have a comment, question or suggestion please contact us.
20. Pause Clause
We like to be as organised as possible and will be working in advance on your content. If you wish to pause working with us for any reason, we will still require 30 days notice to pause. This is because we are working ahead today to complete work that you might not see for 30 days, hence we have done the work and require that period of time to cease work.
21. Ad account clause
If your Facebook ad account is owned by us, then it will be deactivated within 48 hours of our last day working together. If the ad account is owned by you, we will remove our admin access within the same 48 hour period. Please bear this in mind when terminating our services, that we will be unable to support minor questions or support without going through the onboarding access processes again which is likely to require further charges.
We will endeavour to do our best to meet the guidelines and policies set out by Facebook, LinkedIn, Google and other platforms that we advertise on your behalf. Sometimes advertising accounts get restricted or banned and often this is beyond our control. It may be based on your industry or a certain product you sell, or it may be an algorithm making a wrong decision. With big companies like Facebook, even wrong decisions are sometimes irreversible and we may no longer be able to advertise on your behalf so we need you to understand this. We will do our best at all times to avoid it, but we will not be liable if your page or ad account gets restricted.