How we work
The terms and conditions below govern how we operate.
In agreeing to work with us, you agree to the terms and conditions below.
1. You own your stuff
When we produce work for your business, it becomes yours to use across any social media channel, as you wish. However, if you would like to use it elsewhere, please check with us first, as there could be some restrictions on usage of stock imagery (from them, not from us).
We understand that some of the business information you share with us is confidential in nature. We’ll treat all information as commercially sensitive.
3. Your privacy
We’ll keep any login details and other information to ourselves. We’ll keep your information private, and we won’t use it for any purpose other than dealing with you.
4. Our work
Some of the success of our work is determined by third parties like LinkedIn, Twitter and Facebook. We’ll do our best to make sure the algorithms love your posts – but we want you to know we don’t have any special powers over third party organisations like these.
5. Your email subscribers
Like you, we don’t like spam. If you provide us with your database of email contacts, or if you upload this to one of the social networks to match an audience, we’ll assume each recipient has opted-in and agreed to hear from your business.
6. We’ll keep things moving
We understand you’re busy. Which is why we like to keep the content approval process as simple as possible. We will give you plenty of notice of anything scheduled to appear on your social media channels. In return, we ask that you provide us with feedback in a timely manner, to enable us to make any changes required. If we don’t hear from you, we’ll assume you’re happy and we will go ahead and post your content.
7. ‘Rushed’ content fee
Good work is never rushed. To ensure we do our best work for you, we require a minimum 24 hour notice period for content creation. Our ‘rushed content’ fee, for faster content creation will include a $250 rush fee. However, in cases of genuine urgency, we will, of course, do our very best to act quicker.
8. Not everyone is likeable
The world wide web is a big place, and not everyone is nice. We’ll keep an eye out and inform you of any negative or concerning comments we see on your social media channels, but you need to know we don’t watch it 24 hours a day, 7 days a week.
9. No contracts
Ultimately, we want you to always be happy with our work. So all we ask is for 30 days’ notice if you wish to end our relationship. If you want us to stop work instantly for any reason, we will still need to invoice for the next 30 days.
Your time is precious, and so is ours. We understand that things don’t always go to plan, but no one likes to be stood up. If you are unable to attend a meeting, we ask that you give us at least 2 hours’ notice. If you stand us up we reserve the right to charge you a $200 fee for our time. Likewise, if we stand you up, we will deduct $200 from your invoice.
11. Our Invoices
For one-off project or campaign work, we invoice 50% due at our project start meeting, with the final 50% due on the 20th of the following month. For our recurring work, we invoice on the 1st of each month, for the work being completed during that month. Our invoices are payable 20th of the month, by which time two-thirds of the work is complete. For charge up work based on an hourly rate, we invoice on the last day of the month, with payment due 20th of the following month. If the above sounds complex, don’t worry – simply refer to your invoice due date, or contact us if you have a query.
12. Online advertising
For online advertising such as Facebook or LinkedIn ads, we prefer to have those companies charge your company credit card directly. Should you require we invoice you for the advertising cost instead, then we’ll incur the cost on our credit card, and add a 10% administration fee to the advertising spend to cover our time. Our minimum fee is $100+gst per month or campaign.
13. Problem Solving
If you’re unhappy for any reason, we’d like to be the first to know. In the unlikely event we can’t resolve things, our limitation of liability is restricted to the previous 3 months of activity.
14. Getting In Touch
If you need us, we’ll be here. We will return your calls and emails within 1 business day.
15. Sharing Success Stories
We might occasionally want to mention you as one of our valued clients and provide both you and us a bit of extra publicity. If you prefer that we keep hush and don’t mention you as a client, please let us know when you start using our services or as soon as this changes.
16. Your Feedback
We care about your experience with us, and we’d like to know if there’s room to improve. If you have a comment, question or suggestion please contact us.
17. Pause Clause
If you wish to pause working with us for any reason, we will still require 30 days notice to pause. This is because we are working ahead today to complete work you might not see for 30 days, hence we have done the work and require that period of time to cease work.
18. Ad account clause
If your Facebook ad account is owned by us, then it will be deactivated within 48 hours of our last day working together. If the ad account is owned by you, we will remove our admin access within the same 48 hour period. Please bear this in mind when terminating our services, that we will be unable to support minor questions or support without going through the onboarding access processes again which is likely to require further charges.